Agency:

Posting date:
November 2, 2022
How to apply:
https://www.indeed.com/cmp/Star-House-2
Job Description:
Job Description
Title: Youth Advocate |
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Work Location: Star House, 1220 Corrugated Way, Columbus, OH 43201 |
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Reports To: Drop-In Services Director and Lead Youth Advocate |
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☒Full-Time
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☐Exempt, Salary |
Position Summary: Advocates are essential employees who build a safe space and foundation of trust that guide youth to access basic needs, case management, mental health care and achieve connection to crucial resources like housing, employment, education, health care and more. Youth Advocates are responsible for greeting and orienting youth, operating front desk duties, building trusting relationships, assistance in daily activities, enforcing guidelines, maintaining an orderly environment, and a host of other duties that allow Star House to achieve its mission. |
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Responsibilities and Essential Functions: The following duties are representative of performance expectations; however, the list below is not ranked in order of importance. ● Engages with clients, providing support, encouragement, a friendly face and understanding ● Informs youth of available activities and resources in the house and around the community ● Builds positive appropriate relationships and leverages those relationships to help build youths’ ability and self-efficacy ● Monitors day-to-day activities around the center including cooking, cleaning, and activities ● Assists with upkeep of facility which includes housekeeping duties, distributes and restocks supplies and resources. ● Performs front desk duties including answering and directing phone calls, signing youth in and out of the house, distributing mail, bus passes and bathroom keys ● Exhibits a proactive approach and ability to recognize potentially adverse situations ● Maintains a high level of patience and understanding ● Diffuses, de-escalates and provides crisis-intervention as situations require ● Performs other specific job-related duties as assigned by the Chief Executive Officer or his/her designee “Job performance is evaluated according to the policy provisions of Star House and the Educational Service Center of Central Ohio-Council of Governments.” |
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Minimum Qualifications: ● High school diploma required; Associates degree preferred ● Able to demonstrate an understanding of the basic principles of trauma-informed care and how they may apply to working with youth ● Able to demonstrate a belief in our mission statement ● Experience working with those experiencing homelessness, substance abuse, and adolescents/young adults strongly desired ● Strong interpersonal relationship skills ● Ability to engage with guests to identify immediate needs to assist guest during their crisis ● Have the ability to resolve crisis and non-crisis situations in a timely manner ● Strong organizational skills ● Ability to multi-task ● Strong oral and written skills ● Ability to relate effectively to diverse groups of people from all social and economic status ● Experience working in a collaborative team approach to solving challenging situations ● Strong computer, organizational and customer service skills ● Documentation of a clear criminal record in compliance with state statue ● Complies with drug-free workplace rules and Star House and ESC-Council of Governments policies Note: This assignment may require a valid driver’s license and access/availability of a reliable vehicle. |
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Core Values: ● Love unconditionally ● Do whatever it takes, as long as it takes ● Create innovative solutions |
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Conduct: Each staff member shall remain free of any alcohol or non-prescribed controlled substance and abuse of any prescribed controlled substance in the workplace throughout his/her employment with Star House and the Educational Service Center of Central Ohio – Council of Governments. |
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Terms of Employment: Each staff member shall serve as a role model for Star House clients in how to conduct themselves as citizens and as responsible, intelligent human beings. Each staff member has a legal responsibility to help instill in our clients the belief in and practice of ethical principles and democratic values. It is the responsibility of each staff member to become familiar with both the Star House and the Educational Service Center of Central Ohio – Council of Governments policy manuals. Unless an employee has a written employment agreement with Star House, which provides differently, all employment at Star House is “at‐will.” That means that employees may be terminated from employment with Star House with or without cause, and employees are free to leave the employment of Star House with or without cause. Any representation by any Star House officer or employee contrary to this policy is not binding upon Star House unless it is in writing and is signed by the CEO with the approval of the Board of Directors. Star House shall follow the spirit and intent of all federal, state and local employment law and is committed to equal employment opportunity. To that end, the Board of Directors and CEO of Star House will not discriminate against any employee or applicant in a manner that violates the law. Star House is committed to providing equal opportunity for all employees and applicants without regard to race, color, religion, national origin, sex, age, marital status, disability, political affiliation, personal appearance, family responsibilities, matriculation or any other characteristic protected under federal, state or local law. |
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