Careers

Job Description:

Position Title:                                     Director of Development and Major Gifts

Department:                                      Development

Source of Supervision:                   President & CEO

Classification:                                     Regular, Full-Time, Exempt

Function: Oversees and directs the Center’s fundraising activities in accordance with policies and objectives as developed by the Board of Directors, ensuring that funding and income is secured in order to meet projected budget requirements. This professional must have experience working with grant making organizations such as United Way of Central Ohio, cultivating the relationships necessary to solicit meaningful corporate donations and have the ability to craft a compelling case for support that will attract and engage major donors. 50% of time is to be spent focused on external activities that will strategically benefit the center.

RESPONSIBILITIES AND AUTHORITIES

1. Oversees CSHC’s fundraising programs including corporate support, grant funding, special events, annual fund and other campaigns:

• Assumes key leadership and supervisory position in all fundraising programs.

• Researches, identifies, and meets with potential new funders, donors, corporate sponsors, and volunteers to cultivate positive relationships.

• Solicits annual and major gifts

• Uses campaign experience to expand development revenue potential

• Meets with staff Directors to propose, design, and develop new programs, services, products, etc. that could be funded via new opportunities.

• Administers appropriate policies and procedures to ensure that all gifts to the Center are in the best interest of the Center and are accurately recorded and promptly acknowledged.

2. Cultivates relationships that will assist in providing funding and/or services that meet CSHC’s goals and objectives:

• Researches individuals, board members, corporations, civic organizations, church groups, etc.

• Schedules and attends meetings, social events, and speaking engagements to inform organizations regarding the mission of CSHC and particularly the need and benefits of funding.

• Reviews and researches trade literature, journals, magazines, webinars, videos and attends conferences and seminars within budget in order to develop new ideas, processes, practices, etc. that would increase and enhance CSHC’s fundraising activities.

• Oversees marketing, public relations, and communications.

• Oversees the recruitment and coordination of volunteers, including volunteer fundraising groups.

3. Provides staff leadership to all Board efforts related to the Development Committee and other Ad-Hoc Committees:

• Directs the development of committee goals, objectives, and actions.

• Ensures that committee actions are in line with the overall goals of CSHC.

• Focuses on major gift cultivation and relationship building, leading to financial support.

4. In conjunction with senior management:

• Develops strategic direction, goals, objectives, budget, and performance measures of the department.

• Determines, plans for, obtains, and expends resources necessary to successfully complete the objectives.

• Reviews and analyzes operating policies, practices, and procedures dealing with fundraising.

• Recommends and implements, within Board guidelines, changes and enhancements to increase the effectiveness and efficiency of fundraising to ensure that defined goals and objectives are accomplished.

• Establishes written annual goals and objectives for the Development Department and provides a quarterly report of results to the President & CEO, Board, and Development Committee.

5. Is available beyond the regular office hours of the Center as may be required for special projects and community involvement.

6. Other duties as assigned by the President & CEO of Columbus Speech & Hearing Center.

EDUCATION/EXPERIENCE/SKILLS

• A bachelor’s degree or its equivalent in experience is required.

• Three to five years fundraising, marketing, business development, non-profit and/or public relations experience is required.

• A strong network of relationships with key influencers throughout central Ohio’s philanthropic community.

• Demonstrated knowledge of fundraising, grant writing, media relations, and event planning or similar is required.

• An ability to effectively make recommendations and communicate with all levels of employees is required, as well as excellent verbal and written communication skills.

• Knowledge of fundraising CRM software such as Raiser’s Edge is preferred.

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Job Description:

SUMMARY:  A 2-1-1 Information & Referral Specialist provides phone-based, community resource navigation, referral, and linkage to people seeking services and providing services in Franklin and Athens County, Ohio. As the first point of contact for our callers, the Information & Referral Specialist is a key ambassador for our organization and the partnerships we represent.  The position requires a positive and solution-orientated ethic, placing the greatest priority on meeting the diverse needs of our callers in a timely and effective way that results in high customer satisfaction.

 DESCRIPTION:  Responds to incoming phone calls, emails, and other forms of contact from callers that communicate in Spanish seeking information on a broad range of community organizations, services, and other resources.  Assess callers’ needs, obtains and documents information and effectively utilizes the resource database to provide the most relevant, timely, and effective information.

  RESPONSIBILITIES:

• Demonstrates excellent customer service skills when answering inquiries from general public

• Handles inbound calls in a timely manner

• Use written and verbal communication skills to accurately report issues

• Assess caller needs quickly, accurately, and with high emotional intelligence

• Perform database queries and evaluate the relevance and effectiveness of results for addressing caller concerns

• Complete data entries with high accuracy

• Liaise with external partners, as appropriate, to aid response to caller needs

• Maintain strict confidentiality and information security

• Ability to resolve individual and family crises

• Performs duties consistent with professional standards and protocols governing general Information & Referral and/or Specialized Intake

• Prepares two (2) case narratives per year

• Performs other duties as may be required to fulfill responsibilities of this position.

QUALIFICATIONS: 

• High School diploma or equivalent

• 2 years customer service, call center or other related experience

• Fluent in Spanish and English

PROFFESSIONAL DEVELOPMENT: 

• Achieves AIRS™ certification within 12 months of hire

• Attends staff and department meetings

Job Description:

POSITION OVERVIEW
The mission of the Impact Manager (IM) role is to lead and develop AmeriCorps members as a City Year team of idealistic, emerging leaders and practitioners focused on strengthening schools and supporting students as directed by the WSWC missions and practices. Reporting directly to an Impact Director, the IM’s role plays a critical part in implementing City Year’s school-based WSWC service model.

JOB DESCRIPTION AND PRIMARY RESPONSIBILITIES
Service Delivery & Impact

Implement City Year’s WSWC model with a high degree of quality to the right students, in the right time, at assigned schoolhouse(s). The IM will develop and manage partnerships with school administration and personnel to ensure the necessary conditions and resources are in place for AmeriCorps members to deliver attendance, behavior, and course performance interventions for students. Additional duties include:

·         Manage AmeriCorps member mobilization

·         Conduct Progress Monitoring, tracking student performance and intervention data across Early Warning Indicators

·         Partner with Regional Impact Director to obtain relevant teaching materials and provide professional development to AmeriCorps members to support interventions and ongoing assessments.

·         Oversee AmeriCorps Member-led school climate activities and organizational initiatives

·         Review lesson plans regularly, and coaches Team Leaders / AmeriCorps Members  effectively in creating scaffolded lesson plans that meet student needs based on data.

Corps Member Program Delivery & Experience

Lead, manage, and coach a team of AmeriCorps members to achieve service performance and standards requirements and to reach their leadership development potential. Model leadership that is animated by City Year’s culture and values, and create spaces that empower AmeriCorps members to access the power of our culture and values in personally meaningful ways.  The IM is also an effective talent developer who will lead AmeriCorps members to have a successful and rewarding year of service through civic engagement and a citizenship development curriculum. The IM will manage up to 12 City Year AmeriCorps members.

Service Partner Management

Build and cultivate strong partnerships with teachers, principals, school officials, and other key decision makers and stakeholders. Manage implementation of school partnership agreement and conditions for success.

·         Coach Team Leaders on organizing and leading culture building activities and trainings within the schoolhouse.

Build and cultivate professional development opportunities for Team Leaders and AmeriCorps Members

Work with staff to ensure that service teams are in compliance with City Year Headquarters and AmeriCorps

Work with staff and service teams to facilitate Student, Family and Community Engagement

BASIC QUALIFICATIONS

·         Relationship Development: Demonstrated ability to develop and manage complex relationships with schools and community partners. Proven ability to have tough conversations and to hold staff accountable towards their performance goals.  Manage relationships with a diverse group of internal and external stakeholders to help achieve service goals and AmeriCorps member development.

·         Talent Development: Proven success managing diverse teams towards a common goal. History of coaching/leading young people between the ages of 17-24.

·         Executes to Results: Must have a strong record of achieving transformational results with students from low-income communities, at the classroom, school, or network/multiple-school levels. Ability to problem solve, trouble shoot, and show creative problem solving when faced with perceived barriers.

·         Communication: Ability to translate mission and vision from organization level to AmeriCorps members and talk about complex topics and parse them for specific audiences. Able to communicate effectively, efficiently, and with transparency to the right people at the right time to ensure success of our AmeriCorps members in service.

CORE COMPETENCIES

·         Setting direction and effectively aligning resources to execute on priorities.

·         Providing inspirational leadership that mobilizes diverse groups toward achieving ambitious goals.

·         Coaches and motivates individuals to achieve their maximum potential.

·         Building successful partnerships to achieve mutually beneficial outcomes.

·         Prioritizing projects and tasks, measuring progress, and driving results; accepts accountability and takes initiative and knows when to ask for help.

·         Analyzing data to identify trends, cause-effect relationships and opportunities for improvement.

·         Using creativity and critical thinking to solve challenges and make well-informed, ethical decisions.

·         Clearly articulating thoughts and ideas; demonstrating active listening.

·         Ability to have frank/difficult conversations with AmeriCorps members around issues such as poor performance, interpersonal and inter-team conflict, race and diversity.

·         Authority/Personal Presence/Confidence/Ability to face obstacles.

ADDITIONAL REQUIRED EXPERIENCE AND QUALITIES NEEDED

·         Bachelor’s degree strongly preferred; or equivalent work experience.

·         Candidates with a background in education preferred.

·         City Year/AmeriCorps experience is a plus.

·         Sets high expectations for self and others s/he is leading and holds self and team accountable for performance goals.

·         Able to develop diverse talent through performance plans, reviews, and leadership opportunities.

·         Thrives in diverse, youthful, high energy, entrepreneurial, and fast-changing environment.

·         Ability to work in a fast paced and diverse environment.

·         Excellent communication, interpersonal, analytic, and problem solving skills.

·         Negotiation and third party mediation skills.

WORK ENVIRONMENT
City Year teams work in conjunction with Columbus City School schedules. A typical day for an Impact Manger includes a start time of 6:45 AM until 4:15 PM. Daily activities include team management, classroom observations, analyzing data, and meetings with school staff and service partners.

COMPENSATION AND BENEFITS
Full time employees are entitled to compensation commensurate with experience. Benefits for full time employees include health insurance with Flexible Spending Account, paid vacation, holidays, parental leave, 401K, and more.

TO APPLY
Qualified applicants should complete the online application and attach a resume and cover letter.  

City Year is an Equal Opportunity Employer, committed to a diverse workforce. Individuals from all backgrounds are encouraged to apply, including persons with disabilities and veterans.