Careers

Job Description:

SUMMARY:  Homeless Hotline Specialists provide phone-based triage, community resource navigation, and shelter linkage people experiencing a housing crisis.  As the first point of contact for our callers, the Homeless Hotline Intake Specialist is a key ambassador for our organization and the partnerships we represent.  The position requires a positive and solution-orientated ethic, placing the greatest priority on meeting the diverse needs of our callers in a timely and effective way that results in high customer satisfaction.

DESCRIPTION:   Responds to incoming phone calls, emails, and other forms of contact from callers seeking information on a broad range of community organizations, services, and other resources.  Assesses callers’ needs, obtains and documents information and effectively utilizes the resource database to provide the most relevant, timely, and effective information.

 RESPONSIBILITIES: 

• Demonstrates excellent customer service skills when answering inquiries from general public

• Handles inbound calls in a timely manner

• Use written and verbal communication skills to accurately report issues

• Assess caller needs quickly, accurately, and with high emotional intelligence

• Perform database queries and evaluate the relevance and effectiveness of results for addressing caller concerns

• Complete data entries with high accuracy

• Liaise with external partners, as appropriate, to aid response to caller needs

• Maintain strict confidentiality and information security

• Ability to resolve individual and family crises

• Performs duties consistent with professional standards and protocols governing general Information & Referral and/or Specialized Intake

• Performs other duties as may be required to fulfill responsibilities of this position

QUALIFICATIONS: 

• High school diploma or equivalent

• 2 years customer service, call center, or other related experience  

Job Description:

Job Description:

Job Description:

Position Summary:

The Administrative Assistant will provide support to the entire I Know I Can staff by serving as the front office coordinator and assistant to the Program, College Retention and College Funding staff through the execution of various day to day responsibilities.  This position is the first-line of contact with students, families and community members via phone, office visits or through email. The person will provide overall organizational support and is responsible for a variety of other special projects as needed.  

 Position Reports to:

I Know I Can Director of Finance and Operations

 Position Responsibilities:

·         Answer multi-line phone, greet visitors, respond to emails in a timely and professional manner

·         Perform mail merges in Word (letters, envelopes, postcards, labels, nametags)

·         Organize and maintain documents related to grants, scholarships or special programs

·         Assist with the composition and editing of flyers, invitations, fact sheets, newsletters and mailings as directed by program and retention staff (includes creation of Microsoft Power Point & Publisher presentations and use of Excel spreadsheets)

·         Assist with and oversee filing of student data; coordinate filing of student data with appropriate personnel

·         Draft correspondence to students/parents/guidance counselors as directed by program and retention staff; edit/proofread correspondence created by program and retention staff 

·         Generate various reports using PATH database, Excel, or other data sources as needed

·         Take minutes at staff meetings and/or dictation as required by directors

·         Assist with student research as needed and oversee on-site student volunteer activities

·         Support program and retention staff with office duties such as typing, phone and email correspondence, requisition of supplies, scanning, faxing, etc.

·         Receive and distribute all incoming mail and coordinate outgoing mail, including bulk mailing projects, courier services, and interoffice mail distribution

·         Respond to staff requests for administrative support as needed

·         Perform other special projects, duties and responsibilities as requested

 Position Qualifications and Skills:

·         Prior office administrative support experience or commensurate experience

·         Excellent organizational skills (written, oral, and presentation)

·         Detail-oriented, multi-tasker, deadline driven and works well under pressure

·         Superb interpersonal skills and experience working in an urban school district is ideal

·         Must be skilled in the use of Microsoft software programs

·         Must be self-motivated, show great initiative, work well autonomously and as a team member

·         Associates Degree or Bachelors preferred

Job Description:

The Community Shelter Board is an award-winning non-profit organization working to end homelessness in Columbus and Franklin County. We are seeking a professional, self-motivated Grants and Compliance Director to oversee the grant and compliance administration of the agency, ensuring funder requirements are met and program funds are administered according to applicable regulations, standards and guidelines to ensure financial and legal accountability. You will have the opportunity to work in a fast-paced environment in this full-time position. Multi-tasking, prioritizing and excellent analytical skills are key. A successful candidate must be resourceful, organized, engaged and detail oriented.

CSB offers a competitive salary, an excellent benefit program including health, dental, and vision insurance coverage, life insurance, 401(k) plan and employer retirement plan, flexible spending accounts, and generous paid time off.  We also offer an attractive, comfortable work setting and free downtown parking. Learn more about CSB at www.csb.org. Interested applicants should submit résumé and cover letter to hiring@csb.org. EEO. Diverse applicants are encouraged to apply.

Title of Position:  Grants and Compliance Director      Pay Range:  $80,000 – $100,000

Status:  Exempt, full-time

Benefits: Medical, prescription, dental, vision, life, disability, retirement plan, Section 125 benefits plan, and paid leave.

Reports to:  Operations Director                                              Unit:  Grants and Compliance Administration  

Basic Function

This position is responsible for management of the grants administration and partner agency contract administration of the Grants and Compliance department.

Effect on End Results

This position is primarily concerned with the achievement of the goals for the organization by ensuring Funder contractual obligations and requirements are met, partner agency contractual arrangements are in the best interest of the organization, and program funds are administered according to applicable regulations, standards and guidelines to ensure financial and legal accountability. 

Essential Duties and Responsibilities:

1)      Directs grants management activities of the agency including public and United Way of Central Ohio funder requirements, budget preparation and monitoring, contracting, invoicing, and reporting.

a)     Understands the financial and legal requirements of funders and ensures that those requirements are met in the allocation and use of program funds.

b)     Reviews allocation of funds to appropriate agency programs and ensures allowability, eligibility, and reasonableness of program costs.

c)     Maintains and manages contracts with all public funders and United Way of Central Ohio.

i)         Coordinates application processes and monitors funder awarding processes to ensure efficient and timely funder approval and contracting.

ii)       Routinely corresponds with funders.

iii)      Requests budget amendments or modifications as needed.

iv)      Manages and updates Funder Status Reports monthly. 

v)       Ensures contract compliance.

vi)      Coordinates and oversees on-site monitoring visits by funders and follows up with the Funder, as needed.

d)     Responsible for timely preparation and submission of accurate public and United Way of Central Ohio funder reports

i)         Maintains and updates staff on Funder status and reporting requirements

ii)       Updates Funder Invoice & Reporting Requirements notebook, as needed

iii)      Creates invoice/report timelines and facilitates communication with departments to produce a final product for submission in a timely manner.

iv)      Reviews funder invoices and reports for compliance with funder requirements.

v)       Follow up with funders on over-due payments based on finance department tracking of expected receipt dates.

2)      Ensures monitoring, compliance, and spending of funds are in accordance with HUD HEARTH requirements for Emergency Solutions Grant and Continuum of Care programs in accordance with the Unified Funding Agency designation.

3)      Directs and coordinates activities of partner agency grant administration including Gateway, contracting, invoicing, PR&C, technical assistance, organizational indicators, and semi-annual reports.

a)     Oversees the coordination of the fair and appropriate administration of Gateway application procedures.

b)     Oversees the administration of the partner agency contract activities.

c)     Ensures the fair and appropriate administration of partner agency program review and certification (PR&C) process in accordance with CSB PR&C Standards and HUD HEARTH requirements.

d)     Oversees monitoring of the financial health of partner agencies through compilation of organizational indicators.

e)     Monitors partner agency expenditures of awards to ensure efficient and effective usage of available allocations.

f)      Manages production of semi-annual report summaries.

g)     Oversees monitoring of the partner agencies to assure compliance with all applicable contracts, regulations, and laws governing non-profit operations.

h)     Ensures appropriate partner agency grant close out procedures are followed.

i)      Ensures technical assistance is provided to partner agencies.

4)      Assists with the annual HUD Continuum of Care application.

5)      Oversees coordination with outside legal counsel related to grants administration, as needed.

6)      Manages Grants and Compliance Administration related Board of Trustees documents and provides support as needed.

7)      Supervises Grants Administrators and all work products. Responsible for hiring, conducting performance evaluations, disciplinary measures, and terminations with the support of supervisor. 

Other Functions

1)      Backup for Grants Administrators

2)      Works with high level administrators/managers and can effectively, accurately, and appropriately communicate information as required.

3)      Prepares and makes recommendations based on financial analyses and assists with the annual budget preparation.

4)      Works with Finance Administration to properly allocate funds as part of the monthly fund allocation review.

5)      Active participant in Directors’ Group.

6)      Adheres to CSB Policy and Procedures.

7)      Other duties and projects as requested.

8)      Contribute to an atmosphere of dignity, respect, and diversity, and adhere to CSB’s Code of Conduct.  Ensure equal treatment of others without regard to race, religion, color, national origin, ethnicity, ancestry, sex, sexual orientation, gender identity and expression, age, disability, veteran status, familial status, or socio-economic status.

Key Leadership Competencies

1)      Able to process large amounts of information from multiple sources and timely and accurately presents the information to supervisors, funders, partner agencies, and other staff.

2)      Truthful, direct and honest individual that maintains confidentiality and sensitive information.

3)      Can perform tasks with minimal information and background and can effectively utilize available resources to complete tasks within the designated timeframes and effectively respond to crises.

4)      Manage multiple projects with other staff members to achieve an end product and can effectively prioritize duties and plan for future projects and organizational needs.

5)      Plans for monthly, annual, and impromptu projects in a timely manner and effectively coordinates staff time, submission of work products, and completion of projects.

6)      Effectively manages staff time, prioritizes for more urgent projects as needed, and can evaluate effectiveness of processes to make changes or recommendations in the future.

Skills, Knowledge, and Abilities

Management

1.      Good time management skills.

2.      Ability to establish credibility and be decisive but able to recognize and support the agency’s needs and priorities.

3.      Demonstrated ability to accurately attend to detail.

4.      Ability to multi-task and maintain multiple projects simultaneously.

5.      Ability to meet multiple, competing deadlines.

6.      Excellent communication skills, both oral and written.

7.      Excellent organization skills.

8.      Ability to independently assume responsibility for the overall needs of Finance & Grants Administration department projects. 

Technical

9.      Demonstrated skill in the management of contracts/grant awards.

10.  Excellent knowledge of federal OMB standards and compliance.

11.  Knowledge of accounting, GAAP and government funding.

12.  Proficiency in MS Office (Word/Excel/Access/Outlook) necessary.

13.  Excellent knowledge of grant budgetary preparation and the preparation of reports for not-for-profit agencies. 

Physical or Mental Demands

1.      High energy level, comfortable performing multi-faceted projects in conjunction with normal activities.

2.      Strong analytical and reasoning abilities.

3.      Superior numeric skills.

4.      Well-developed interpersonal skills; ability to get along with diverse personalities; tactful, mature, flexible.

5.      Quick learner – able to grasp and oversee all grants administration functions and comfortable in a fast-paced environment.

6.      Ability to multi-task and maintain/oversee multiple projects simultaneously.

7.      Positive and participative management style.

8.      Ability to establish credibility and be decisive but able to recognize and support the agency’s needs and priorities.

Minimum Qualifications: 

1.      Congruence with agency mission and values.

2.      Bachelor’s degree in Accounting or Business Administration plus 5 years’ operational experience in related field, three of which must be as a supervisor. 

3.      Five years or equivalent of project management experience required.  Certified Project Manager a plus. 

4.      Experience working in a not-for-profit setting and with not-for-profit accounting strongly preferred.

5.    Valid Ohio driver’s license, proof of automobile insurance, and pass a criminal background check.

Job Description:

GENERAL DESCRIPTION

The GSA Network Coordinator is responsible for managing the GSA Network, Kaleidoscope’s network of “Genders and Sexualities Alliance” (GSA)  clubs in Ohio. The GSA Network Coordinator accomplishes this by facilitating the development of GSAs in Ohio middle and high schools, supporting the growth and stability of existing GSAs, and recruiting new schools to the network. The GSA Network Coordinator is responsible for supervising KYC’s Youth Leadership Council and supporting the council’s production of special events, including the Other Prom and Ohio GSA Summits. Approximately twenty percent of the GSA Network Coordinator’s time supports KYC’s afterschool program in the Youth Center.

The GSA Network Coordinator reports directly to the Executive Director.

 QUALIFICATIONS

The GSA Network Coordinator should have the following skills and experience:

• Bachelor’s degree in social service, education or social justice field, or equivalent combination of education and experience with social justice or youth organizing.
• The ability to engage, supervise, organize and empower youth across many economic, social, and racial identities to be effective advocates and leaders.
• The ability to work independently and to create and deliver effective programs.
• Knowledge and understanding of issues and dynamics of lesbian, gay, bisexual, transgender, queer and questioning youth development, adultism, and intersectional identity.
• Commitment to KYC’s goals and mission.
• Availability to work flexible hours, including evenings and some weekends.
• Ability to pass a criminal and a Bureau of Motor Vehicles background check.
• Have access to reliable automobile transportation.

RESPONSIBILITIES

Network Management:

• Seek out, adapt, and utilize training and curriculum for youth, school staff, and GSA advisors to support the development of effective GSAs and youth leadership.
• Provide consultation and education to teachers, administrators and other youth-serving adults regarding the needs of and best practices for working with LGBTQ youth and GSAs.
• Engage in outreach and recruiting activities such as contacting school administrators, arranging site visits to schools, and attending GSA meetings.
• Create and/or facilitate forums for youth and adults in the Network to connect with one another to share best practices for GSAs and supporting LGBTQ youth leadership.
• Gather, curate, and archive resources for and about LGBTQ youth and GSAs.
• Recruit, train, and manage adult volunteers who support Network programming.
• Plan and establish goals for the development of the Network for each academic year, and assist in seeking funding for programming.
• Develop and maintain participation and evaluation data for Network programming to inform internal planning and to provide outcome data to funders and the community.

Youth Leadership Council Supervision:

• Act as a guide, coach, and mentor to youth contacting or involved in the GSA Network.
• Facilitate regular meetings of the Youth Leadership Council and coordinate continued planning and implementation outside of and in addition to meetings.
• Coordinate and support youth leaders in planning and implementing social and educational events such as GSA Summits, the Other Prom, Pride activities, Bar-B-Queer, Youth Service Day, National Coming Out Day, and Day of Silence.

Community Outreach:

• Act as a voice of Kaleidoscope Youth Center with regard to local, state, regional, and national initiatives effecting LGBTQ youth and LGBTQ youth advocacy.
• Act as an advocate for youth leaders and anti-adultism in historically adult spaces.
• With support from the Development & Marketing Manager, engage the local, state, regional, and national communities via printed materials, blogs, and social media.
• Represent Kaleidoscope and the Network at community forums, resource fairs, speaking engagements, fundraisers, and collaborative meetings.

Youth Center Support:

• Support the afterschool program and Center Program Manager, including providing supervision of youth during weekday programming hours and special events/field trips.

Other duties as assigned.

COMPENSATION

The GSA Network Coordinator is a full-time position. Compensation is commensurate with education and experience. Benefits include 15 days of paid time off and eligibility for health and life insurance benefits.

Kaleidoscope Youth Center follows an equal employment opportunity employment policy and employs qualified personnel without regard to race, creed, color, ethnicity, national origin, religion, sex, sexual orientation, gender expression or identity, age, height, weight, disability status, veteran status, military obligations, or marital status.

Job Description:

The YMCA of Central Ohio has an incredible opportunity for a new Y leader to make a big impact in a vulnerable community.  We are seeking a City Corps Program Director to develop, organize and implement high quality programming to the Linden community.  With funding from ServeOhio, this new AmeriCorps program will utilize young adults from the Central Ohio area who are familiar with the Linden community. By utilizing familiar faces and ages, the program can help solve issues facing the community from a grassroots approach. The youth helping youth approach will give a first hand look at the issues.

WHY THE Y?
From day one, we are invested in helping you reach your professional goals. We want you to feel valued and confident in your potential. Our training and development programs help promote learning at all stages of your career.Beyond offering the opportunity to make a lasting impact in your community, the Y provides a number or other benefits including:

– Vacation, sick, and personal time
– Health, dental, and vision insurance
– Participation in the awesome Y-Retirement Fund
– Long term disability & Group Life Insurance fully paid by the Y
– A free family membership
– and so much more

STRATEGIC FOCUS include the following, other duties may be assigned:
1. Thinks, communicates and behaves as a cause-driven leader and role model for other staff and members when it comes to desired staff behaviors and healthy living practices.
2. Directs and supervises program activities to meet the needs of the community and fulfill YMCA objectives. Will provide staffing support for programming as needed.
3. Recruits, hires, trains, develops, schedules and directs personnel and volunteers as needed. Reviews and evaluates staff performance. Develops strategies to motivate staff and achieve goals.
4. Establishes new program activities and expands program within the community in accordance with strategic and operating plans.
5. Assists in the marketing and distribution of program information.
6. Develops and maintains collaborative relationships with community organizations.
7. Develops and manages program budget to meet fiscal objectives.  Maintains inventory and recommends purchases as needed.
8. Coordinates use of facilities for program activities and events.
9. Assists in YMCA fund raising activities and special events.
10. Models relationship-building skills (including Listen First) in all interactions. Responds to all member and community inquiries and complaints in timely manner.
11. Participates in branch and association wide meetings and trainings.
12. Compiles program statistics. Monitors and evaluates the effectiveness of and participation
in programs.
13. Records and complies with all grant requirements and deadlines.

SUPERVISORY RESPONSIBILITIES
Directly supervises up to 15 program staff. Carries out supervisory responsibilities in accordance with YMCA’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS:
1. Bachelor’s degree , two years of related experience in related field, experience with volunteers and organizing and planning groups and events; or equivalent combination of education and experience.  Must be 21 years of age.
2. Passionate belief in the Y’s cause of nurturing the potential of all youth, supporting healthy living for all people and finding ways to help and support our neighbors.
3. Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
4. Must complete state-mandated concussion training immediately and keep certification current (renews every 3 years).
5. CPR, First Aid,  AED certification must be obtained within 90 days
6. Listen First training must be completed within 6 months
7. Completion of YMCA Team Leader certification within 12 months

Job Description:

The Community Shelter Board is an award-winning non-profit organization working to end homelessness in Columbus and Franklin County. We are seeking a professional, self-motivated Grants and Compliance Director to oversee the grant and compliance administration of the agency, ensuring funder requirements are met and program funds are administered according to applicable regulations, standards and guidelines to ensure financial and legal accountability. You will have the opportunity to work in a fast-paced environment in this full-time position. Multi-tasking, prioritizing and excellent analytical skills are key. A successful candidate must be resourceful, organized, engaged and detail oriented.

CSB offers a competitive salary, an excellent benefit program including health, dental, and vision insurance coverage, life insurance, 401(k) plan and employer retirement plan, flexible spending accounts, and generous paid time off.  We also offer an attractive, comfortable work setting and free downtown parking. Learn more about CSB at www.csb.org. Interested applicants should submit résumé and cover letter to hiring@csb.org. EEO. Diverse applicants are encouraged to apply.

Title of Position:  Grants and Compliance Director      Pay Range:  $80,000 – $100,000

Status:  Exempt, full-time

Benefits: Medical, prescription, dental, vision, life, disability, retirement plan, Section 125 benefits plan, and paid leave.

Reports to:  Operations Director                                              Unit:  Grants and Compliance Administration  

Basic Function

This position is responsible for management of the grants administration and partner agency contract administration of the Grants and Compliance department.

Effect on End Results

This position is primarily concerned with the achievement of the goals for the organization by ensuring Funder contractual obligations and requirements are met, partner agency contractual arrangements are in the best interest of the organization, and program funds are administered according to applicable regulations, standards and guidelines to ensure financial and legal accountability.

Essential Duties and Responsibilities:

1)      Directs grants management activities of the agency including public and United Way of Central Ohio funder requirements, budget preparation and monitoring, contracting, invoicing, and reporting.

a)     Understands the financial and legal requirements of funders and ensures that those requirements are met in the allocation and use of program funds.

b)     Reviews allocation of funds to appropriate agency programs and ensures allowability, eligibility, and reasonableness of program costs.

c)     Maintains and manages contracts with all public funders and United Way of Central Ohio.

i)         Coordinates application processes and monitors funder awarding processes to ensure efficient and timely funder approval and contracting.

ii)       Routinely corresponds with funders.

iii)      Requests budget amendments or modifications as needed.

iv)      Manages and updates Funder Status Reports monthly. 

v)       Ensures contract compliance.

vi)      Coordinates and oversees on-site monitoring visits by funders and follows up with the Funder, as needed.

d)     Responsible for timely preparation and submission of accurate public and United Way of Central Ohio funder reports

i)         Maintains and updates staff on Funder status and reporting requirements

ii)       Updates Funder Invoice & Reporting Requirements notebook, as needed

iii)      Creates invoice/report timelines and facilitates communication with departments to produce a final product for submission in a timely manner.

iv)      Reviews funder invoices and reports for compliance with funder requirements.

v)       Follow up with funders on over-due payments based on finance department tracking of expected receipt dates.

2)      Ensures monitoring, compliance, and spending of funds are in accordance with HUD HEARTH requirements for Emergency Solutions Grant and Continuum of Care programs in accordance with the Unified Funding Agency designation.

3)      Directs and coordinates activities of partner agency grant administration including Gateway, contracting, invoicing, PR&C, technical assistance, organizational indicators, and semi-annual reports.

a)     Oversees the coordination of the fair and appropriate administration of Gateway application procedures.

b)     Oversees the administration of the partner agency contract activities.

c)     Ensures the fair and appropriate administration of partner agency program review and certification (PR&C) process in accordance with CSB PR&C Standards and HUD HEARTH requirements.

d)     Oversees monitoring of the financial health of partner agencies through compilation of organizational indicators.

e)     Monitors partner agency expenditures of awards to ensure efficient and effective usage of available allocations.

f)      Manages production of semi-annual report summaries.

g)     Oversees monitoring of the partner agencies to assure compliance with all applicable contracts, regulations, and laws governing non-profit operations.

h)     Ensures appropriate partner agency grant close out procedures are followed.

i)      Ensures technical assistance is provided to partner agencies.

4)      Assists with the annual HUD Continuum of Care application.

5)      Oversees coordination with outside legal counsel related to grants administration, as needed.

6)      Manages Grants and Compliance Administration related Board of Trustees documents and provides support as needed.

7)      Supervises Grants Administrators and all work products. Responsible for hiring, conducting performance evaluations, disciplinary measures, and terminations with the support of supervisor.

Other Functions

1)      Backup for Grants Administrators

2)      Works with high level administrators/managers and can effectively, accurately, and appropriately communicate information as required.

3)      Prepares and makes recommendations based on financial analyses and assists with the annual budget preparation.

4)      Works with Finance Administration to properly allocate funds as part of the monthly fund allocation review.

5)      Active participant in Directors’ Group.

6)      Adheres to CSB Policy and Procedures.

7)      Other duties and projects as requested.

8)      Contribute to an atmosphere of dignity, respect, and diversity, and adhere to CSB’s Code of Conduct.  Ensure equal treatment of others without regard to race, religion, color, national origin, ethnicity, ancestry, sex, sexual orientation, gender identity and expression, age, disability, veteran status, familial status, or socio-economic status.

Key Leadership Competencies

1)      Able to process large amounts of information from multiple sources and timely and accurately presents the information to supervisors, funders, partner agencies, and other staff.

2)      Truthful, direct and honest individual that maintains confidentiality and sensitive information.

3)      Can perform tasks with minimal information and background and can effectively utilize available resources to complete tasks within the designated timeframes and effectively respond to crises.

4)      Manage multiple projects with other staff members to achieve an end product and can effectively prioritize duties and plan for future projects and organizational needs.

5)      Plans for monthly, annual, and impromptu projects in a timely manner and effectively coordinates staff time, submission of work products, and completion of projects.

6)      Effectively manages staff time, prioritizes for more urgent projects as needed, and can evaluate effectiveness of processes to make changes or recommendations in the future.

Skills, Knowledge, and Abilities

Management

1.      Good time management skills.

2.      Ability to establish credibility and be decisive but able to recognize and support the agency’s needs and priorities.

3.      Demonstrated ability to accurately attend to detail.

4.      Ability to multi-task and maintain multiple projects simultaneously.

5.      Ability to meet multiple, competing deadlines.

6.      Excellent communication skills, both oral and written.

7.      Excellent organization skills.

8.      Ability to independently assume responsibility for the overall needs of Finance & Grants Administration department projects.

Technical

9.      Demonstrated skill in the management of contracts/grant awards.

10.  Excellent knowledge of federal OMB standards and compliance.

11.  Knowledge of accounting, GAAP and government funding.

12.  Proficiency in MS Office (Word/Excel/Access/Outlook) necessary.

13.  Excellent knowledge of grant budgetary preparation and the preparation of reports for not-for-profit agencies.

Physical or Mental Demands

1.      High energy level, comfortable performing multi-faceted projects in conjunction with normal activities.

2.      Strong analytical and reasoning abilities.

3.      Superior numeric skills.

4.      Well-developed interpersonal skills; ability to get along with diverse personalities; tactful, mature, flexible.

5.      Quick learner – able to grasp and oversee all grants administration functions and comfortable in a fast-paced environment.

6.      Ability to multi-task and maintain/oversee multiple projects simultaneously.

7.      Positive and participative management style.

8.      Ability to establish credibility and be decisive but able to recognize and support the agency’s needs and priorities.

Minimum Qualifications: 

1.      Congruence with agency mission and values.

2.      Bachelor’s degree in Accounting or Business Administration plus 5 years’ operational experience in related field, three of which must be as a supervisor. 

3.      Five years or equivalent of project management experience required.  Certified Project Manager a plus. 

4.      Experience working in a not-for-profit setting and with not-for-profit accounting strongly preferred.

5.      Valid Ohio driver’s license, proof of automobile insurance, and pass a criminal background check.

Monitoring

1. Participates in quarterly performance evaluation with Operations Director detailing progress, challenges, and plans for improvement relating to key activities occurring within the quarter.
2. Participates in annual performance review with Operations Director in which applicable quarterly performance reports are discussed and progress, challenges and plans for improvement are noted.

Job Description:

This is a fulltime position scheduled Monday through Friday.

General Responsibilities:

General Description:  Primary responsibilities include billing to private pay patients and third party insurances, reconciling claims and managing account receivables for the Audiology & Hearing Aid Services program.  Secondary responsibilities include patient scheduling and reception.

 Qualifications:

·         High School Diploma

·         Minimum two years of medical billing experience required

·         Intermediate computer experience in word processing and data entry is required

·         Must be detail oriented and able to multi-task

·         Must be able to make patients feel welcome and comfortable

·         Must be able to work appropriately with staff at all levels of the organization

Job Description:

Job Description:

Position Overview

City Year Columbus is seeking a Senior Development Manager who is responsible for supporting the overall efforts of the Development team.  The Development Manager partners with Site Leadership and the Development Director to identify, cultivate, solicit and steward donors and family foundations. The Development Manager will spend a majority of his/her time engaging, cultivating, renewing and securing individual, corporate and foundation gifts.

Job Description and Primary Responsibilities

Donor Management

·         Collaborate with and support the Development Director to build relationships with new, current and lapsed donors to renew their commitment to City Year Columbus.

·         Maintain a portfolio of donors and prospects for whom she/he will be directly responsible to cultivate, solicit, and steward, to meet annual individual fundraising goals.

·         Document and maintain clear and timely records to track contacts, donor giving, notes, and assist in the maintenance of an accurate database.

·         Support all Individual giving efforts, including annual giving, the Red Jacket Society major giving program, the City Year Columbus board, alumni giving, and fundraising events.

Prospect Generation

·         Work closely with the Development Director and Site Board to build a prospect portfolio and ensure the flow of prospects into the giving pipeline, from identification through solicitation.

·         Develop and manage new creative solicitation campaigns to engage new individuals within the Columbus community.

·         Create and implement a pipeline strategy for identifying and cultivating new corporate and Foundation donors, with an individual goal of securing $200K in new annual program donations and $200K in annual gala sponsorships. Take lead on soliciting multi-year Foundation investments.

·         Support the efforts of Site Board members to identify and solicit prospects, with a specific focus on the annual gala and small cultivation events.

Campaign Management

·         Assist in the overall management of City Year Columbus’ fundraising campaign, including tracking and reporting, creating internal and external communications, and other administrative campaign-related administrative functions.

·         Lead fundraising projects that focus on lower level and entry level gifts (<$10,000), including annual appeals, alumni, the Big Give. Giving Tuesday and online campaigns.

Management of Development Intern

·         Plan, direct, and oversee the work of the Development Intern in all areas of communications, marketing, social media, and grant research

Management of Foundation Portfolio

·         Responsible for managing grant pipeline, grant calendar and all work product generating from shared services grant writer.

Management of Affinity Groups

·         Support efforts of the Alumni Board and the City Year alumni community, with a specific focus on alumni giving and engagement.

Cultivation and Stewardship Activities

·         Work with the Development staff and key volunteers to develop, execute and evaluate strategies to engage individual donors through outreach, education, invitations to special events, and personal contacts.

·         Leverage City Year events, such as the annual gala, and other select gatherings, to raise awareness and to secure financial resources for our work.

·         Collaborate with the Development Director to create and implement donor communications and acknowledgements related to cultivation and stewardship of donors and prospects.

·         Manage special events, including Red Jacket Society events and additional stewardship events.

·         Recommend new engagement opportunities and implements best practices for future activities and strategies.

Social Media management

·         Create marketing strategies utilizing social media and print to identify and secure new individual supporters, fully leverage existing relationships, increase multi-year commitments, and maintain or elevate current commitments.

·         Manage media and communications projects through all phases including design, feedback, approval process and implementation.

·         Create monthly e-newsletter.

Organizational Initiatives & Site Support

·         Work closely with the Development Director to understand priorities and business goals, and develop strategies to meet the organization’s needs.

·         Partner with City Year Columbus’ departments and staff to ensure that site-wide goals are met, including, but not limited to, the AmeriCorps member applicant interview process, stakeholder engagement, event and service day participation, and cross-departmental committees.

Basic Qualifications

In order to succeed in this role, an applicant must have the following competencies:

·         Communication: clearly articulates information and ideas orally and in writing; inspires diverse audiences through compelling, tailored messaging; communicates with confidence and credibility; listens carefully and is responsive to feedback.

·         Executes to Results:  accomplishes tasks on time with high quality; accepts accountability and takes initiative; designs and plans to work to achieve desired results; prioritizes work and multitasks effectively; delegates responsibilities and holds others accountable.

·         Problem Solving and Decision Making: applies knowledge, experience, creativity, and critical thinking in solving challenges; looks beyond the obvious for answers; uses sound judgment to make well-informed, ethical decisions.

·         Relationship Development:  uses interpersonal interactions to achieve mutually beneficial outcomes and advance City Year’s mission; demonstrates cultural/diversity competence; builds trust in critical partner relationships, both internal and external to City Year; demonstrates personal presence and confidence when working with partners.

·         Team Collaboration & Leadership:  values individual perspectives and encourages sharing of information and ideas; provides inspirational leadership that mobilizes diverse groups towards achieving goals; builds systems and structures to facilitate collaboration across the organization

·         Resource Catalyst:  generates commitments of time, resources, and advocacy from a broad range of City Year stakeholders; leverages personal networks on behalf of City Year

Additional Required Experience and Qualities Needed

·         Bachelor’s degree (required)

·         Minimum 2-4 years of relevant experience, with proven ability to deliver strong, measurable results.

·         Experience planning and executing individual donor cultivation and retention events.

·         Knowledge of high net worth community via local business, civic and cultural networks preferred.

·         Demonstrate exceptional written, oral and organizational skills; high level of attention to detail.

·         Ability to lead and motivate volunteers.

·         Ability to thrive in a fast paced and rapidly changing environment.

·         Outstanding ability to communicate with diverse audiences.

·         Willingness to occasionally work irregular hours, such as early mornings, evenings and weekends.

·         Commitment to excellence and to the mission of City Year.  

Compensation and Benefits: Compensation commensurate with experience. Great benefits including health insurance with Flexible Spending Account, paid vacation, holidays, parental leave, 401K, and more.

Job Description:

STATUS:  Full-Time, Non-Exempt, 2^nd Shift, 2:30 pm – 11:00 pm.

DESCRIPTION:   Responds to incoming phone calls, emails, and other forms of contact from callers seeking information on a broad range of community organizations, services, and other resources.  Assesses callers’ needs, obtains and documents information and effectively utilizes the resource database to provide the most relevant, timely, and effective information.

RESPONSIBILITIES: 

• Demonstrates excellent customer service skills when answering inquiries from general public

• Handles inbound calls in a timely manner

• Use written and verbal communication skills to accurately report issues

• Assess caller needs quickly, accurately, and with high emotional intelligence

• Perform database queries and evaluate the relevance and effectiveness of results for addressing caller concerns

• Complete data entries with high accuracy

• Liaise with external partners, as appropriate, to aid response to caller needs

• Maintain strict confidentiality and information security

• Ability to resolve individual and family crises

• Performs duties consistent with professional standards and protocols governing general Information & Referral and/or Specialized Intake

• Performs other duties as may be required to fulfill responsibilities of this position

   

  QUALIFICATIONS: 

• High school diploma or equivalent  

• Associates Degree preferred

• 2 years customer service, call center, or other related experience