Agency:

Posting date:
February 27, 2024
How to apply:
Please submit resume, cover letter and 2 writing samples to humanresources@starhouse.us
Please put the job title in the subject line
Job Description:
About Us
Star House exists to lift young people out of homelessness and into a community of hope. Founded in 2006, Star House operates our nation’s only 24/7/365 drop-in center for teens and young adults experiencing homelessness that offers immediate access to safety and hosts continuous best practice research for effective service. Along with the Finance Fund and Columbus Metropolitan Housing Authority, Star House operates the only housing village of its kind in Central Ohio for young people who are exiting homelessness. The organization met the unique needs of 1,457 individual young people in 2023, successfully connecting them with housing, jobs, education, health care, therapy and a range of community resources.
Star House’s mission is to do whatever it takes to support young people as they exit homelessness and thrive in a community of hope. Our vision is to replicate our evidence-based model of service for youth nationally and globally, based on the demand for our services in other communities.
We are seeking an Training & Development Specialist who believes in our mission; embodies our values of unconditional love, doing whatever it takes as long as it takes and creating innovative solutions; and who can help us achieve our vision with development expertise.
Job Description
Title: Training & Development Specialist
Work Location: Star House, 1220 Corrugated Way, Columbus, OH 43201
Reports To: Manager of Team Resources & Development
☒Full-Time
☒Non-Exempt, Hourly
Position Summary: The Training & Development Specialist will provide support, direction, insight and implementation of internal and external training initiatives that inspire, educate and empower Star House employees and volunteers. Using data, information and best practices, this role will have responsibility for the development and implementation of key policies and procedures across Star House. Additionally, the Training & Development Specialist will support functions of the Human Relations team as needed.
Responsibilities and Essential Functions: The following duties are representative of performance expectations; however, the list below is not ranked in order of importance.
- Reviews existing training programs and policies; identifies and makes enhancements and modifications to improve engagement, learning and retention of employees and volunteers and/or to meet the needs of youth guests, Star House employees and volunteers and all regulatory agencies
- Continually researches methods and techniques in workplace training and policy standards and remain up to date on best-in-class training programs/opportunities
- Assists in the coordination, creation and implementation of each year’s training curriculum and materials to ensure all organization standards as well as compliance and regulatory standards are maintained
- Utilizes new and existing research and policy to coordinate or create new policy and evaluate existing policy
- Works closely with senior leadership to understand how new or revised policy can best serve their team’s needs and the needs of Star House as a whole
- Synthesizes and logically organizes large volumes of information to create clear, concise, effective policy and procedural documents
- Manages new and recurring training schedules for employees, assisting with needs for volunteers and partners as needed
Navigates complex individual and team scheduling needs for training to best serve 24/7/365 operations - Understands the importance of DEIB (Diversity, Equity, Inclusion & Belonging) and cultural competence in implementation of all responsibilities and functions
- Identifies issues and opportunities such as operational changes or other internal/external developments that training or policy could improve.
- Proactively seeks and incorporates feedback and insight from all employees to ensure effectiveness of training programs and policies
- Organizes, tracks and reports all mandatory and optional training participation to ensure clear organization of records for training received by employees and volunteers
- Modifies course materials and training manuals to coordinate specific training needs
- Collaborates with outside agencies to create and implement training programs that will enhance the service provided by Star House employees and volunteers. Acts as the point-person for training administered by partners or acts as the facilitator for each training program
- Understands the importance of legendary customer service and interacts with all Star House stakeholders with this in mind
Review of documents in policy and grants to appropriately update or create procedures as necessary - Data review and reporting for external and internal compliance
- Supports Manager of Team Resources & Development in performing HR-related administrative tasks as necessary
Performs other related duties as needed
“Job performance is evaluated according to the policy provisions of Star House and the Educational Service Center of Central Ohio-Council of Governments.”
Minimum Qualifications:
- Bachelor’s degree in Public Policy, Communications, Public Relations, Business, Political Science or related field preferred OR two years of experience in training and policy development
- Demonstrated expertise with Microsoft Office Suite, Google Docs, task management systems (ex. Monday.com) and other related software
- Previous experience working within social services, non-profit industry or with at-risk populations, OR related education
Strong, demonstrated research skills - High emotional intelligence, understanding of trauma-informed care
- Verbal and written communication expertise, including but not limited to copywriting and copyediting
- Previous experience with FileMaker Pro a plus
Thorough understanding of training processes with demonstrated skills in training curriculum development, prioritization and organization - Strong presentation skills; Ability to administer training to individuals and teams, including employees, partners, volunteers and board members
- Organized and detail-oriented; able to prioritize and coordinate competing priorities
Note: This assignment requires access or availability to reliable transportation.
Star House is committed to equal opportunity employment, regardless of race, color, religion, age, sex, sexual orientation, gender identity and expression, socio economic status, national origin, veteran or disability status. In order to further Star House’s mission, achieve our vision and live out our values, drawing from the collective wisdom of a diverse group of individuals is essential. With diverse minds influencing our work and decisions, we can go further for the young people we serve, ensuring that our continued programming and the solutions developed along the way are influenced by the best minds.