Operations Manager

Job Description:

Overview The mission of MHAOhio is to transform how people think about mental illness, make it easier to get help, and give people the support they need to get better and stay better. Our guiding principles include responsibility, respect, inclusivity, expertise, trust, communication, emotional health, and equity. We are committed to recruiting and continually cultivating a diverse and inclusive workplace. The Operations Manager will play a crucial role in ensuring that MHAOhio’s resources are used effectively to achieve its mission. The manager will provide organization-wide operational support, with a wide-reaching impact across all key functions, including executive, development, finance, program support, and HR. Schedule and Supervision Work hours are generally 8:30 am – 5:00 pm Monday through Friday, flexible based upon work demands and in consultation with supervisor, full-time exempt position. Additional activity outside of business hours as needed. This position offers a hybrid work model combining remote and in-office responsibilities. Reports to the Finance Director and indirectly to the Executive Director. Oversee Daily Operations • Administer shared systems and processes to ensure information is organized, accessible, and supports efficient daily operations • Coordinate and manage processes with facility-related service providers, including IT, Zoom, agency insurance, the landlord, and other vendors as needed to support operations • Technical support for staff, troubleshoot device, program or functional technology issues; liaison with third party IT managed services provider • SharePoint administrator for approved user access requests, channel organization, troubleshooting, annual access review or as roles change • Manage the staff timesheet process and work with finance director on monthly labor allocation • Manage central repository for tracking staff computer and office equipment, keys, etc. with the support of the Office and Accounting Manager (OAM) • Maintain a list of Agency software and technology, review current technology best practices and coordinate the training, implementation and usage to improve operational processes and establish consistency of applications • Create/oversee a centralized process for receiving, organizing, and addressing operational tasks and inquiries • Assist OAM in a backup capacity for troubleshooting copier, postage, alarm system, Teams or Zoom meetings • Maintain an organized system for tracking requests and deliverables, ensuring timely updates and communication with the supervisor and Executive Director • Facilitate and manage the Staff Connection Committee • Assist with work plans and budgets, ensuring alignment with organizational objectives Sustaining and Improving Operations and Strategy • Work with the leadership team to help address challenges, support the agency’s strategic goals, and encourage collaboration and innovation across teams • Manage projects that support agency operations, maintaining documentation and recommending policy and process improvements to enhance quality, productivity, and efficiency • Facilitate and contribute to agency strategic planning and the continuous management of the strategic plan • Coordinate the development, maintenance, and updates of agency-wide manuals and guides, including program procedure manuals, the Employee Handbook, and other organizational resources • Analyze data to track performance, measure impact, and inform decision-making o Manage funder-required outcome & satisfaction surveys (e.g., ADAMH); facilitate the QIRM Committee o Partner with program staff to identify and implement improvements in programmatic processes to improve quality, productivity, and efficiency • Partner with Directors to assess training needs and maintain a system for supervisors to track staff training • Support agency governance processes, including facilitate activity with the Board of Trustees and management of Board SharePoint/Google Drive, working closely with OAM • Support finance and admin staff with legal and regulatory compliance requirements, both internally and externally; manage OhioMHAS Certification Finance • Perform assigned QuickBooks account reconciliations with supervisor oversight • Work with supervisor evaluate financial processes for improvements; provide recommendations on software enhancements, integrations and best practices • Assist with reconciliation between Bloomerang and QuickBooks • Assist with other finance support determined by supervisor Other Responsibilities • Participate in agency events and activities • Other duties, within reason and scope of the position’s primary responsibilities, may be assigned after consultation between employee and supervisor Qualifications (Required) • Associate’s Degree in a related field with two years of administrative/operations experience • Experience leading projects using management tools, tracking progress, providing training, and motivating teams to achieve successful outcomes • Adaptability and flexibility skills for navigating change in a dynamic environment • Ability to work well independently and within a multi-disciplinary team environment, managing multiple and complex projects and priorities in a fast-paced environment with efficiency and organization, and working cooperatively to meet internal and external goals • Ability to work effectively with diverse people & communities, contribute to a collaborative team, be people-centric • Outstanding decision-making skills and judgment, including the management of confidential information • Ability to communicate well verbally and in writing • General understanding of core accounting concepts or principles, knowledge, or experience • Experience with macOS and PC operating systems, database management • Passion for mental health Salary: $48,000-$55,000 per year, commensurate with experience and qualifications. Benefits Offered: • 80% employer-covered medical, dental, and vision insurance policies starting 30 days after hire  • 100% employer-paid life insurance policy starting 6 months after start date  • Access to a 403B plan  • Mileage and technology reimbursement (where applicable)  • Agency-paid professional development (up to a certain amount)  • 12 days of accrued, paid vacation time and 12 days of accrued, paid sick leave   • 11 paid holidays; 2 paid personal days; 5 paid mental health days available to use as needed   • Additional PTO for bereavement (up to 5 days) and parental leave (9 weeks)