Job Description:

Core Duties and Responsibilities:

1. Continually assess match relationships focusing on: child safety, match relationship development, positive youth development, family engagement and volunteer satisfaction. Address and resolve real and/or potential problems and barriers once identified.

2. Assess needs and provide individual training, information and support for each match participant to assure a positive youth development experience for the child, a high level of support and engagement for the family, and successful and satisfying experience for the volunteer.  

3. Apply strategic interventions to identify and strengthen match relationships that require extra support to continue to grow the match relationship.

4. Provide information and refer resources to youth and/or families in need of additional support or services. Maintain contact to ensure the parties in need have obtained the appropriate resources and are on a path to resolution and/or success.

5. Provide high-level expertise in applying child safety and risk management knowledge, policies and procedures throughout all aspects of job function.

6. Ensure all school-based programs and community-based contacts and initiatives are operating within program guidelines.

7. Conduct introduction meetings for new match relationships and, as required, facilitate enrollment procedures to successfully enroll and acclimate participants into the Program.

8. Effectively administer all outcomes surveys with match participants and accurately track data; Responsible for maintaining accurate documentation and database entry per national and agency standards.

9. Collaborate with other service delivery staff to ensure smooth transition among functions.

10. Help in other program areas as part of the team when needed, attend events as requested by the agency.

11. Assist in program development and strategies for growth through participation with workgroups.

12. Assist in defining and meeting deliverables and/or outcomes for the Program team.

13. Regularly and consistently demonstrates the Big Brothers Big Sisters of Central Ohio values and guiding principles.

14. Performs other duties as assigned.

     

Position Requirements:

• Must possess a minimum of a Bachelor’s degree

• 1-2 years of experience working with children in a social services environment, and/or understanding of child development and family dynamics

• Must be willing to work minimum 40 hour /week
• Must be willing to work evening and weekends as required
• Must be willing to work with diverse populations and in diverse areas
• Must be flexible to accommodate job responsibilities
• Must have viable transportation, valid drivers’ license to meet job responsibilities
• Must have high level of organization
• Must have working knowledge of Microsoft Office
• Must be willing to participate in professional development activities (25 hours required annually)